Refund policy

Refund & Returns Policy - Studio Reign

Last updated: 2 October 2026

At Studio Reign, we aim to ensure you love every piece you receive. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery if:

Items are unused and in original packaging
Items are in resellable condition
2. Non-Returnable Items

We cannot accept returns for:

Sale or discounted items
Custom or special-order products

3. Refunds

Once your return is received and inspected:

Refunds are processed within 5–10 business days
Refunds are issued to your original payment method

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Please contact us within 48 hours
Include clear photos of the issue
We will offer a replacement or refund

5. Return Shipping

Return shipping is free for eligible UK returns. Please contact support@studioreign.co.uk before sending your item back so we can provide return instructions.